How to Choose a Moving Company - Complete Guide
Learn how to choose the right moving company with our comprehensive guide. Get expert tips on what to look for, questions to ask, and red flags to avoid.
- 6-Step Selection Process
- Questions to Ask
- Red Flags Checklist
6-Step Process to Choose the Right Mover
Follow this proven process to find the perfect moving company for your needs
Define Your Needs
Determine what services you need
Consider home size, distance, timeline, special items, and budget
Research Companies
Find licensed movers in your area
Use online directories, referrals, and local listings
Get Multiple Quotes
Request estimates from at least 3 companies
Compare pricing, services, and availability
Verify Credentials
Check licensing, insurance, and reviews
Verify DOT numbers, insurance coverage, and customer feedback
Ask Questions
Interview potential movers
Ask about experience, equipment, and policies
Make Your Choice
Select the best mover for your needs
Consider value, not just price, and trust your instincts
Questions to Ask Moving Companies
Essential questions to ask during your mover interviews
Licensing & Insurance
- What is your DOT number?
- Are you licensed for interstate moves?
- What insurance coverage do you provide?
- Can I see proof of insurance?
Services & Pricing
- What services are included in the quote?
- Are there any additional fees?
- Is this a binding or non-binding estimate?
- What happens if the actual cost differs?
Experience & Equipment
- How long have you been in business?
- What type of equipment do you use?
- How many movers will be assigned?
- Do you have experience with my type of move?
Timeline & Communication
- What is your estimated timeline?
- How will you communicate during the move?
- What happens if there are delays?
- Can I track my belongings?
Red Flags to Watch For
Warning signs that indicate a problematic or fraudulent mover
No Written Estimate
Company only provides verbal quotes
Large Deposit Required
Asking for more than 20% upfront
No License Information
Cannot provide DOT or MC numbers
Pressure to Sign Immediately
Rushing you to commit without time to think
Cash-Only Payment
Only accepts cash payments
Unmarked Trucks
Trucks without company branding
No References
Cannot provide customer references
Extremely Low Prices
Prices significantly below market rate
Moving Company Comparison Checklist
Use this checklist to compare different moving companies
Price
High PriorityCompare total costs, not just base rates
Tips: Ask about all fees, get binding estimates, compare value not just price
Services Included
High PriorityWhat's included vs additional charges
Tips: Packing, loading, transport, unloading, unpacking, storage options
Licensing & Insurance
Critical PriorityProper licensing and adequate insurance
Tips: Verify DOT numbers, check insurance coverage, confirm active status
Customer Reviews
High PriorityReal customer feedback and ratings
Tips: Check multiple platforms, read recent reviews, look for response patterns
Experience
Medium PriorityYears in business and move types handled
Tips: Ask about similar moves, check company history, verify experience
Equipment & Resources
Medium PriorityQuality of trucks, tools, and materials
Tips: Visit facility if possible, ask about equipment, check truck condition
Communication
Medium PriorityResponsiveness and clarity of communication
Tips: Test response time, clarity of answers, availability for questions
Timeline & Availability
High PriorityAbility to meet your schedule
Tips: Confirm availability, ask about delays, understand timeline flexibility
Common Mistakes When Choosing Movers
Learn from others' mistakes to make the right choice
Choosing Based on Price Alone
Consequence:
Poor service, hidden fees, damaged belongings
Prevention:
Compare value, not just price. Consider service quality and reliability.
Not Getting Written Estimates
Consequence:
Price disputes, unexpected charges
Prevention:
Always get detailed written estimates with all costs clearly stated.
Not Verifying Licensing
Consequence:
Unlicensed movers, no legal protection
Prevention:
Verify DOT numbers, check FMCSA database, confirm active status.
Not Reading the Contract
Consequence:
Misunderstanding terms, unexpected charges
Prevention:
Read entire contract, ask questions, understand all terms before signing.
Not Checking Reviews
Consequence:
Poor service, unreliable movers
Prevention:
Check multiple review platforms, read recent reviews, verify authenticity.
Waiting Too Long to Book
Consequence:
Limited options, higher prices
Prevention:
Book 4-6 weeks in advance, especially during peak season.
Frequently Asked Questions
Common questions about choosing moving companies
How many moving companies should I get quotes from?
Get quotes from at least 3 different moving companies. This gives you a good range of prices and services to compare. More quotes (5-7) can provide better options, but 3 is the minimum for making an informed decision.
What's the difference between binding and non-binding estimates?
Binding estimates guarantee the final price regardless of actual weight or services used. Non-binding estimates can change based on actual weight (up to 110% of original estimate). Binding estimates are more expensive but provide price certainty.
How do I verify a moving company is legitimate?
Check their DOT number on the FMCSA website, verify insurance coverage, read reviews on multiple platforms, ask for references, and ensure they have a physical business address. Legitimate companies will provide all this information willingly.
What should I look for in moving company reviews?
Look for recent reviews (within 6 months), detailed feedback about specific services, how the company responds to negative reviews, and patterns in complaints. Be wary of companies with only perfect reviews or very generic feedback.
How far in advance should I book a moving company?
Book 4-6 weeks in advance for best selection and pricing. During peak season (May-September), book even earlier. Last-minute bookings are possible but limit your options and may cost more.
What questions should I ask during the estimate?
Ask about: services included, additional fees, insurance coverage, timeline, number of movers, equipment used, what happens with delays, payment terms, and any special requirements for your belongings.
Should I choose the cheapest quote?
Not necessarily. Consider the total value including service quality, reliability, insurance coverage, and included services. Extremely low prices often indicate poor service or hidden fees. Choose the best value, not just the lowest price.
What red flags should I watch for?
Red flags include: no written estimates, large upfront deposits, no license information, pressure to sign immediately, cash-only payments, unmarked trucks, no references, and prices significantly below market rate.
Ready to Choose Your Mover?
Use our guide to make an informed decision. Get quotes from licensed, reputable movers and compare your options.